Reference

Privacy Terms for Your wso55 Account

Open your account and our privacy terms tell you exactly what we keep from sign-up, login, and payment activity.

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wso55 Privacy Terms for Your wso55 Account
CONTACT PATHS

How to Reach Us

If you want to ask what we hold, correct a field, or move a consent choice, reach us through live chat, email, or the form in your account. Our team handles privacy requests daily from 09:00 to 23:00 WIB, and we verify the email, phone, or wallet record before changing anything. That check protects your account if someone else tries to make a request using your name.

Team online

Live chat

Open chat from the account footer and send the exact request. We use it for access checks, correction requests, and fast follow-up when your email or phone needs to be matched before we move anything.

Email

Send the message from the email tied to your account. Include your full name, registered number, and the change you want, so we can compare it with our records before we answer.

Help form

Use the in-account form if you cannot reach chat. We keep the request tied to your profile, then reply with the next step once we confirm the details on our side.

SECURITY CHECKS

How We Handle Your Details

We handle privacy by limiting what we collect, separating login data from payment records, and using cookies only for session control, language choice, and fraud checks.

Collection scope

We collect only what is needed to run your account, confirm requests, and keep a transaction trail.

Cookie control

Cookies keep you signed in, remember language choices, and flag unusual sessions.

Account checks

When you ask for a data change, we compare the request with the registered email, phone, and wallet record.

Retention window

We keep core account and audit records only as long as needed for operation, security, and local law.

Device records

We log browser type, IP range, and login time so we can spot strange access and settle account disputes.

Change requests

To update name, email, phone, or cookie choices, contact us from the address on file.

Common Privacy Questions for Your Account

These are the questions we hear most about account data, cookies, and request handling. If you need a correction, open chat or email us from the address on file, then complete the matching step we ask for. When access depends on local law, we say so clearly, and we only keep records that still have a reason to stay.

We collect the details needed to create and secure your account: name, contact data, device signals, and payment references. We do not ask for extra fields unless a support case or local law makes them necessary.

Cookies keep your session active, remember language and device preferences, and help us spot unusual access. You can change cookie choices in Settings > Privacy on desktop or through the browser controls on your phone.

Yes. Send the request from the email on file and include the field you want changed. We may ask for a wallet match, phone check, or another account step before we update the record.

We keep core account and audit records only for the time needed to operate the service, resolve disputes, and meet local law. After that, we reduce or remove data that is no longer required.

Only staff who need it for support, security, payments, or compliance tasks can access it. We do not share your profile publicly, and we limit access by role inside our systems.

Then we do not offer access there. When local law permits, the same privacy terms apply to your account, and support will tell you which request steps are available.

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